Leadership Series: Conflict – why it’s important and how to manage it

26 Jan 2021

FREE webinar: 26 January, 12:00 – 1:00pm

This free webinar will support leaders in understanding why healthy conflict is important for creating high performing teams and how to manage it.

To achieve high performing teams, healthy conflict is necessary.  Sometimes teams suffer due to an inability to speak out when needed and conflict is brushed under the carpet.  Other times conflict leads to relationships breaking down.  This on-line session will share techniques to help you identify ways to work with conflict in a way that leads to healthy relationships at work.

In this one-hour workshop, you will learn:

  • Why healthy conflict is important for high performing teams
  • Raise awareness of emotions in times of conflict and productive and destructive tendencies
  • Identify strategies for managing conflict in the workplace

There will also be an opportunity to ask questions to our speakers at the end of the webinar.


Suzanne Courtney – Learning and Development Consultant at Pro-Development UK

•Suzanne Courtney is highly skilled with a range of capabilities including learning and development, talent management and project management. She is an extremely outcome-focused individual who has people at the heart of what she does; Suzanne enjoys problem solving and has the ability to look holistically at issues and identify solutions. She is also an experienced facilitator, trainer and Investors in People internal reviewer.

Suzanne has over 20 years’ experience in both the public and private sectors, including Banking, Insurance, Local Government and Higher Education. Before joining Pro-Development, Suzanne was a Talent Manager at Aviva responsible for embedding the Talent Management strategy, providing insight on senior leaders and identifying potential business risk globally. As team member of Pro-Development (UK) Limited, Suzanne brings her breadth of experience and knowledge to SMEs. Suzanne holds an MSc in Human Resource Management, is a qualified coach and a Graduate of the Chartered Institute of Personnel and Development (CIPD).


Please register your attendance below, and the link to join the event and instructions will be provided by email to the details provided.

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